Nothing on the spa operates
1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.
2. If there is no message on your control panel, check and reset the GFCI* and house breaker. (*The GFCI should be located in a weatherproof box within sight of the spa, but no closer than 5 ft.)
3. If the spa does not respond, contact a service technician
Pump(s) do not operate
1. Press the “Jets” button on your control panel.
If you hear the pumps trying to operate:
A. Check that all the slice valves are open.
B. Pump may need to be primed.
C. Check that the air controls are open.
If you do not hear anything from the pump, contact a service technician
Poor jet performance
1. Make sure pump is operating.
2. Check that the water level is adequate (up to minimum safe water level side).
3. Make sure the jets are open and the air controls are open.
4. Check for dirty filters. Clean if necessary.
Spa not heating
* If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps:
1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow their steps to alleviate message.
2. Check water set temperature at control panel to ensure it is higher than the current read temperature.
3. Check for dirty filters. Clean with a filter cleaner to break down hidden calcuim deposits before spraying off.
4. Check “heat mode” the spa is set in. Spa should be in standard mode and not Sleep Mode or Econo Mode.
5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.
6. Check to make sure that the pump is primed and all slice valves are open or pulled away from the pipes.
7. Reset power to the spa at GFCI breaker by flipping off for 5 minutes then back on.
8. If spa is still not heating, contact a service technician
GFCI is tripping
The Ground Fault Circuit Interrupter (GFCI) is required, by NEC code (National Electrician Code), for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a miswire. It may be necessary to contact a service technician to come out and correct this issue.
Nothing on the spa operates By Chase Truitt. For more free troubleshooting FAQ visit https://carolinaservicegroup.com/spas/index.php?main_page=faqs_all or you can visit our owner manual link finder at http://myspaguy.net/tech_help.html.
Thank you Spa Guy! I recently got a like new Sundance Spa from a nice neighbor and had hooked it up…Ran Fine. About a month later the display stopped working and it did not seem to be getting very hot. Then a couple days later it stopped working alltogether.
Read your info and checked a few things and sure enough the filter the guy gave me was really dirty. He actually gave me a new one too and I changed it, reset the breaker…let the electronics cool down, and PRESTO! it came back on, LED display and heater.
And to think, I was considering calling one of my friends or even an expert. I guess I should start trusting Blogs…
It is a great feeling to know we can help people, like yourself, enjoy their spa. Thank you for your feedback.